NaCSBA has announced its intention to launch a Code of Practice to help consumers choose the right suppliers for building their new home. As the self-build industry grows it’s feared that there will be an influx of companies that do not understand the market and are ill-prepared to service the sector, and the new Code will help to signpost consumers towards reputable firms.
In addition, the Government is keen to see a low-cost dispute resolution system in place and the Code allows for processes to be established to meet this.
The proposed core principles of the Code state that the public should see:
- Truthful adverts
- Clear, helpful and adequate pre-contractual information
- Clear, fair contracts
- Staff who can meet the terms of the Code and understand their legal responsibilities
- An effective complaints handling system run by the business
- An effective and low cost redress mechanism
- Publicity about the Code from business and sponsors
The consultation will be issued to NaCSBA members by the end of April, and will be voted on at the AGM in June. If the Code is successfully welcomed, the next stage of the process will be to nominate a supervisory body for the Code and agree a simple complaints procedure, which will then allow NaCSBA to appoint a low-cost Alternative Dispute Resolution Provider.
Members will have to confirm they will abide to the principles by 15th September and have the processes in place to meet the Code by mid January 2017. Following this, members will be required to confirm in writing that they are complying with the Code on an annual basis.
